Privacy Policy
KVN Software Pvt. Ltd. (“Company”, “we”, “our”) collects, processes, and protects data through its sentiment analysis platform, SBS Aisenti (“Service”).
This Privacy Policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) and aligns with international data protection and privacy best practices.
By accessing or using SBSAiSenti.com (“Website”), you agree to the terms of this Privacy Policy.
a. Uploaded Comments & Files
Users may upload text comments (up to 150 characters each) or CSV files containing comments for analysis purposes.
Uploaded comments may be sourced from platforms such as YouTube, Instagram, Facebook, X, LinkedIn, and more, when provided by the user in CSV format.
b. Direct Comment Fetch (YouTube Video ID/Link)
If you provide a YouTube Video ID or Link, SBS Aisenti may fetch publicly available comments for analysis.
This feature depends on video availability, public access settings, and platform limitations.
SBS Aisenti does not access private accounts or private content.
c. Account Information
Includes:
- Name
- Email address
- Organization name (if provided)
- Billing details (processed via secure third-party payment gateways)
d. Usage & Technical Data
Includes:
- Upload timestamps
- Number of processed comments
- Usage history
- Standard server logs generated for security, audit, and abuse-prevention purposes
We use collected data to:
- Provide AI-powered sentiment, emotion, intent, topic, language, and emoji analysis
- Improve the accuracy and performance of the Service using aggregated or anonymized data
- Maintain platform reliability and prevent misuse or abuse
- Comply with safety, moderation, and legal requirements
- Communicate service-related updates (as permitted)
No human review of uploaded content occurs unless users explicitly provide consent for support or debugging purposes.
a. Automated Filtering
Uploaded comments may be automatically filtered by third-party AI providers (such as OpenAI or Microsoft Azure).
Filtering may block content related to:
- Hate speech
- Violence
- Sexual content
- Self-harm
- Abusive or harmful language
SBS Aisenti does not receive detailed explanations of individual filtering decisions.
b. Automated AI Processing
Data is processed using machine-learning models to generate:
- Sentiment scores
- Emotion indicators
- Intent classification
- Topic categorization
- Language detection
- Emoji interpretation
These are machine-generated insights and should not be treated as factual or definitive statements.
Raw Input Data (Uploaded Comments / CSV Files)
SBS Aisenti follows a data-minimization and privacy-by-design approach.- Raw uploaded comments and CSV files are not retained after processing.
- Raw input data is processed in memory and permanently deleted immediately upon completion of analysis.
- SBS Aisenti does not maintain a historical archive of raw comment data.
In rare cases of processing failure or system interruption, raw files may be temporarily retained for troubleshooting purposes only, for a maximum duration not exceeding 24 hours, after which they are automatically deleted.
Processed & Derived Data
- Aggregated analytical results (sentiment scores, emotion distributions, intent counts, topic trends, etc.) may be retained while the customer account remains active to support dashboards and reporting.
- Aggregated or anonymized data may be retained for longer durations to improve platform performance, reliability, and accuracy.
User-Initiated Deletion
Users may request deletion of their processed results by contacting: privacy@sbsaisenti.com
We may use your registered contact information to send:
- Feature updates
- New product releases
- Service notifications
- Upgrade or renewal reminders
Opt-Out
You may unsubscribe at any time by:
- Clicking the “unsubscribe” link in marketing emails, or
- Contacting support@sbsaisenti.com
Essential Notifications
Even if you opt out of marketing communication, we may still send:
- Billing alerts
- Security notifications
- Service interruptions
- Critical account-related notices
We never sell, rent, or share your contact information with unrelated third-party advertisers.
- All data is hosted on Microsoft Azure, which provides enterprise-grade cloud security.
- Industry-standard safeguards, including encryption, firewalls, access controls, and secure access policies, are used to protect data..
However, no system is completely secure. Use of the Service is at your own risk.
SBS Aisenti relies on trusted third-party providers, including:
- OpenAI (AI models)
- Microsoft Azure (cloud infrastructure)
We ensure these providers meet global security and compliance standards. However, SBS Aisenti is not responsible for:
- AI filtering outcomes
- Model inaccuracies
- Content omissions
- Third-party service outages
Subject to applicable laws, you may:
- Access your personal data
- Request correction or deletion
- Request data export in a machine-readable format
- Withdraw OAuth consent
- Opt out of marketing communication
Requests will be processed within 10 business days at: support@sbsaisenti.com
Your data may be processed outside India under safeguards including:
- Encryption
- Secure transmission protocols
- Industry-standard contractual protections
The Service is not intended for users under 18 years of age.
We do not knowingly collect personal data from minors.
We do not sell, rent, trade, or share customer data with advertisers or unrelated marketing companies.
Data is processed based on:
- User consent (uploads, video link/ID provided by the user)
- Contractual necessity (service delivery)
- Legitimate interests (security, improvement, misuse prevention)
This Privacy Policy may be updated periodically.
Material changes will be communicated via the Website or email notifications.
For privacy-related questions or requests:
KVN Software Pvt Ltd
2nd Floor, Sarika CHSL,
Bhakti Mandir Road,
Thane West – 40602
Email: privacy@sbsaisenti.com
Email: info@sbsaisenti.com